Surveillance conducted by an experienced, licensed investigator can produce some of the most powerful evidence available in a civil matter. USA Express provides professional surveillance services for insurance defense teams and law firms across all 50 states — deploying BSIS-licensed investigators who know how to conduct surveillance legally, safely, and effectively in ways that protect and maximize your client’s position.
Surveillance is most commonly used in: personal injury cases where there are questions about the extent or authenticity of claimed injuries, workers’ compensation claims involving activity restrictions, insurance fraud investigations, and liability claims where the claimant’s conduct or activities are relevant to case value. Surveillance evidence is a fact-gathering tool — our investigators document what they observe, without staging or exaggerating, and deliver findings that give your team a clear, accurate picture of the subject’s actual activities.
All USA Express surveillance is conducted in accordance with California law and applicable regulations in each jurisdiction where we operate. Our investigators conduct surveillance only in public places or from locations where the subject has no reasonable expectation of privacy. We do not trespass, access private property without authorization, or engage in electronic surveillance that requires a court order. All surveillance activities are documented with detailed logs, video footage, and written reports formatted for use in litigation or claim resolution.
At the conclusion of a surveillance assignment, USA Express delivers: a written investigator’s report documenting the date, time, location, and observations from each day of surveillance, video footage of relevant activity, still images where applicable, and an assessment of the activity documented relative to the claimed limitations or restrictions. All footage is date and time-stamped. Reports are formatted for direct use by attorneys and claims professionals to support demand packages, settlement negotiations, or trial.
Effective surveillance starts with knowing where to look. USA Express combines locate investigation capabilities with surveillance deployment — if we do not have a confirmed address or activity pattern for the subject, we can conduct a locate to establish a starting point before surveillance begins. Our investigators are experienced in adaptive surveillance techniques and can adjust deployment based on subject activity patterns. Multi-day surveillance plans and mobile coverage are available across all 50 states.
