A recorded statement taken at the right time and in the right way can be one of the most important pieces of evidence in a claim or case. USA Express provides professional recorded statement services for insurance carriers, defense counsel, and claims teams across all 50 states — conducted by experienced investigators who know how to ask the right questions and produce a statement that holds up.
A recorded statement is a formal, verbatim record of an interview with a claimant, insured, witness, or other party relevant to a claim or legal matter. Taken early in the claims process, a recorded statement preserves the subject’s account of events before memories fade, details change, or attorneys become involved. It can be used to identify inconsistencies, establish the timeline and facts of a claim, and produce documentation that directly affects case value — on both the plaintiff and defense sides.
Recorded statements are conducted by experienced investigators with backgrounds in insurance claims and investigative interviewing. Our team understands the legal and regulatory requirements that govern recorded statements in California and other jurisdictions, including disclosure requirements and consent rules. Interviews are conducted professionally and objectively, and the resulting recordings and transcripts are formatted for use by attorneys and claims professionals.
Recorded statements are most commonly used in personal injury and bodily injury claims, workers’ compensation matters, property damage and liability claims, and insurance fraud investigations. They are typically taken from claimants, insureds, and witnesses — and in some cases from independent witnesses to an incident. The timing and scope of a recorded statement will depend on the type of claim, the jurisdiction’s rules, and the strategic objectives of the party requesting it.
USA Express delivers the audio recording and, upon request, a verbatim transcript of the interview. We also provide a brief summary memo identifying key facts, statements of note, and any inconsistencies or issues observed during the interview. All deliverables are provided in a format that is ready for direct use in claim evaluation, litigation preparation, or referral to counsel.
