Striking The Delicate Balance Between Hospitality And Security
By Harry Kazakian, President/CEO of Los Angeles-based USA Express Legal and Investigative Services First impressions have always meant a lot in the hospitality business. The door staff’s brisk attentiveness, the concierge’s cheerful professionalism, and the warm attention of check-in staff all contribute to a quality guest experience. Yet, in a lawsuit, staff of the Mandalay […]